Refund policy
30-Day Happiness Guarantee
At The Happy Tail, your satisfaction is our priority.
If you're not completely happy with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To qualify for a return, your item must:
- Be requested within 30 days of delivery.
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Not be damaged due to misuse, accidental damage, or improper handling.
To start a return, please contact our support team before sending your item back.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once reviewed, we'll arrange an appropriate solution, which may include a replacement or a full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used unless they are faulty.
This includes, where applicable:
- Used pet grooming products
- Used pet feeding products
- Personalized or custom-made items
- Gift cards
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different item, please return your eligible product and place a new order.
Return Shipping
If your return is due to a change of mind, return shipping costs are the responsibility of the customer.
If the return is the result of a damaged, defective, or incorrect item, The Happy Tail will cover the return shipping costs where applicable.
Order Cancellations
Orders can only be cancelled before they have been processed or dispatched.
If your order has already been shipped, you'll need to follow our standard return process after delivery.
Need Help?
If you have any questions about returns or refunds, we're here to help.
We aim to respond within 24 business hours.
Why Shop With Confidence
✔ 30-Day Happiness Guarantee
✔ Secure Checkout
✔ Friendly Customer Support
✔ Quality Products Carefully Selected for Pet Parents
✔ Fast & Reliable Shipping