Shipping policy
Last Updated: August 2026
At The Happy Tails, we're committed to delivering premium pet products safely and efficiently. Below you'll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Destinations
We currently ship to:
- 🇦🇺 Australia
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇬🇧 United Kingdom
- 🇳🇿 New Zealand
We are continuously expanding to additional countries.
Estimated Delivery Times
| Country | Estimated Delivery |
|---|---|
| Australia | 5–10 Business Days |
| New Zealand | 6–12 Business Days |
| United States | 7–15 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
Please note these are estimated delivery times and may vary due to customs inspections, courier delays, weather conditions, or peak shopping periods.
Shipping Costs
- FREE Shipping on orders over AUD $99
- Flat Rate Shipping: AUD $9 on orders under AUD $99
Shipping charges are displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24–48 hours to become active after shipment.
Multiple Items
If your order contains multiple products, they may arrive in separate packages depending on warehouse availability.
You will receive tracking information for each shipment.
Incorrect Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided, please contact us immediately at:
Once an order has been shipped, we cannot guarantee address changes.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer.
Delayed Deliveries
While we work with trusted shipping partners, occasional delays can occur due to:
- Customs processing
- Severe weather
- Peak holiday periods
- Carrier disruptions
If your order has not arrived within the estimated timeframe, please contact us and we'll investigate immediately.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Email:
Please include:
- Order Number
- Full Name
- Photos (if applicable)
Our support team will work quickly to resolve the issue.
Questions?
We're always happy to help.
📧 Email: hello@the-happy-tails.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (AEST)